X-Treme Scooters Warranty & Return
Information
Warranties & damage concerns are handled directly
through X-Treme Electric Scooters Manufacturers &
Wholesale Distributors.
- Items are not returnable for a refund. NO
EXCEPTIONS.
- Warranty is 30 days for parts. (6 months on
batteries)
- Defective parts must be diagnosed by X-Treme
Scooters technical support department.
- If you receive any shipping damage, contact us
within 1 business day and email us photos of the damage. If we determine that
damage is cause by shipping, we will ship you replacement parts. If the damage
is not repairable, which rarely occurs, we will file a damage claim
with the shipper. Upon settlement of the claim with the shipper, we will ship
a replacement.
Warranty Details:
X-Treme Electric Scooters Manufacturers & Wholesale
Distributors Offers a 30-day limited bumper-to-bumper manufacturers warranty on
all scooters and accessories. The warranty starts the day the scooter is
delivered to you. This warranty covers factory defects and defaults only.
X-Treme does not cover misuse or broken parts caused by the user or by any other
event. X-Treme will pay for standard shipping service costs on the first
warranty shipment only. Any additional warranty parts that are needed will
require the customer to pay all shipping and handling costs. X-Treme does offer
a full 6-month even trade warranty on defective batteries. If any battery should
become faulty within 6 months from the purchase date X-Treme will replace the
battery free of charge. X-Treme may require that old batteries be returned to
them for exchange. If you have questions about X-Tremes warranty, please contact
X-tremes support
department by opening a ticket
only. A friendly representative will get back to you quickly. X-Tremes support
department winter hours are Monday through Thursday 9AM to 4 PM Central Standard
Time. Summer hours are 5 days per week.
1. Scooter Body: Damage to any
plastic/fiberglass part that is a result of shipping is covered only if it
occurred during shipping. Shipping damage must be reported within 1 day to be
covered under warranty. Otherwise, the plastic/fiberglass body parts are not
covered under this warranty. If, after careful inspection by X-Tremes shipping
department it is determined that the scooter was damaged during shipping
(digital photos may be required by e-mail) , X-Treme scooters at it's discretion
will supply free of charge the necessary replacement parts to fix the damaged
scooter. X-Treme will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they
are damaged as a result of shipping.
3. Light bulbs & Fuses: Light bulbs are covered for 30 days only. Fuses
are not covered and can be bought for less than .50 cents each at any auto
supply store or Wal-Mart type of retail outlet.
4. During the first 30 days of the warranty: X-Treme Scooters will
replace any defective part free of charge and free of shipping charge to the end
user of the scooter. X-Treme may require certain parts to be shipped back to
X-Treme before replacing those parts. Shipping costs back to X-Treme must be
paid for by the end user / customer. Call tags will never be issued.
5. Extended Battery Warranty: If your battery becomes defective within 6
months of the purchase date, X-Treme will replace the battery free of charge.
"Manufactures
defects will only be covered"
1. Engines are not covered. Each engine is
started, tuned up and tested before the pocket bike is shipped to you. Failure
to premix oil with the gas is not covered.
2. Pull starters are not covered. This item is expected to break after
several uses. Pocket bike owners should keep this spare part on hand. Scooter
pull starter can be purchased online.
3. Spark plugs are not covered. Spark plug wire is not covered if damaged
from engine heat. It is suggested that each pocket bike owner keep 2 or 3 spare
spark plugs on hand.
4. Tires, tubes & flat tires are not covered unless damaged during
shipping. (Damage must be reported to X-Treme within 1 day of receiving pocket
bike).
5. Kick stand is not covered.
6. Damage caused due to an improperly adjusted chain falling off, broken
sprockets, brake rotors and wheel bearings are not covered. Customers should
take care to tighten the chain after each ride. There should be no play in the
chain.
7. Battery (on super bikes & batteries in electric pocket bikes) will be
covered for 6 months.
8. Light bulbs are not covered under warranty due to the excessive
natural vibration that occurs in gas pocket bikes with 2 stroke engines.
Excessive vibration is normal.
9. Gas leaks are not covered since all gas leaks can easily be fixed.
Returns on X-Treme items are not allowed.
Any return that arrives at X-Tremes warehouse without an authorized RMA number
on the outside of the shipping carton will be
refused by X-Treme. No returns will ever be
accepted by National Wholesale Tools. X-Treme will however during the 30-day
warranty period, provide you with free parts, & free live telephone technical
support (we will phone you back after you open a
support ticket
and request a phone call), (See details above). Please contact X-Tremes support
department should you need assistance. X-Treme Scooters will not be responsible
for shipping charges on received or refused packages. Freight collect and COD
packages will not be accepted. X-Treme never issues call tags.
Any returns accepted for any reason will be subject to a $55.00 restocking fee
and shipping expenses incurred. This will be deducted from any refunds due.
Refunds will be processed in 3-6 weeks.
Damage that occurs during
shipping and handling is not covered under X-Tremes warranty. If you are not
sure if your product was damaged through shipping, please contact X-Tremes
support department.
X-Treme will cover damage to the body parts if it is damaged during shipping &
reported within 1 day of receiving the scooter. If you have a problem, just
check with X-Treme to see if it's covered by
opening a scooter support
ticket.
X-Treme Electric Scooters
Manufacturers & Wholesale Distributors & National Wholesale Tools is not
responsible for the proper or improper use of merchandise sold. We care about
our customers and urge you to exercise caution and take necessary safety
measures to protect yourself while engaging in cycling. X-Treme Electric
Scooters encourages, begs, and asks that you wear a helmet and use appropriate
lighting while riding at night regardless of the legal requirements in your
particular state. Potential customers, you should check with your local law
enforcement agency before purchasing about age requirements for riding electric
or gas scooters. Some states may have laws restricting the use of scooters on
public streets, generally all states allow them on private property such as
campgrounds, parks etc....but many states have age requirements and most states
require helmets and protective equipment to be worn by certain age children.
Pocket bikes with racing slicks should not be used on wet or slippery roads.
Please always scoot safely. Know your laws before you go scootin. We will not
take back a scooter if you find your laws do not permit your child to ride it.
Check first.